Privacy Policy

This Privacy Policy ("Policy") describes how milo4d ("Company", "Platform", "we", "us", "our") collects, processes, stores, shares, and protects the personal data of individuals ("Player", "User", "you") who access or use the milo4d website and associated services at https://milo4d.lat.

milo4d is an online gaming and sports betting platform operated for Malaysian players and other eligible users. We take privacy seriously and operate in accordance with applicable data protection principles, including those relevant to our operating jurisdiction and the personal data rights of our users.

This Policy should be read in conjunction with the milo4d Terms & Conditions, which govern your overall use of the Platform. By registering an account or using any milo4d service, you confirm that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

The following terms have the meanings set out below throughout this Policy:

• "Personal Data" means any information that identifies or could reasonably identify a natural person, directly or indirectly — including name, identification number, contact details, payment information, IP address, and device identifiers.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, use, disclosure, erasure, or destruction.
• "Data Controller" means milo4d as the entity that determines the purposes and means of processing Personal Data.
• "Data Processor" means any third-party entity that processes Personal Data on behalf of milo4d under a contractual arrangement.
• "Cookies" means small data files placed on your device by the Platform to enable functionality, analytics, and preference retention.
• "KYC Data" means identity verification documents and associated information collected as part of the Know Your Customer compliance process, including copies of MyKad, passport, or other government-issued identification.
• "Payment Data" means financial account information provided for the purpose of making deposits or receiving withdrawals, including bank account details, e-wallet credentials, and transaction records.

milo4d collects the following categories of Personal Data:

We do not intentionally collect sensitive personal data such as biometric data, racial or ethnic origin, religious beliefs, or medical history, unless specifically required for identity verification or responsible gambling purposes and with your explicit consent.

milo4d collects Personal Data through the following channels:

• Direct submission: Information you provide during registration, KYC verification, deposit/withdrawal requests, support interactions, or promotional form submissions.
• Automated technical collection: Technical and behavioural data collected automatically when you access and navigate the Platform, including through cookies, web beacons, and server logs.
• Payment processors: Transaction confirmation data received from Malaysian payment providers including Maybank, CIMB, Public Bank, RHB Bank, Hong Leong Bank, DuitNow, FPX, Touch 'n Go eWallet, Boost, and GrabPay.
• Identity verification providers: Data returned by third-party KYC and identity verification services engaged to confirm the authenticity of documents you submit.
• Fraud prevention partners: Risk signals and device fingerprinting data from fraud detection services used to protect the integrity of the Platform.

milo4d uses your Personal Data for the following purposes:

1. Account management: To create, maintain, and administer your player account on the milo4d Platform.
2. Identity verification (KYC): To verify your identity and age (minimum 21 years) in compliance with our obligations and to prevent underage gambling.
3. Transaction processing: To process deposits and withdrawals via your selected payment methods, including DuitNow, FPX, Touch 'n Go eWallet, Maybank, CIMB, and others.
4. Customer support: To respond to your enquiries, complaints, and support requests via live chat, email ([email protected]), or WhatsApp.
5. Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, collusion, and other prohibited conduct on the Platform.
6. Responsible gambling: To administer deposit limits, self-exclusion tools, session trackers, and other responsible gaming controls you have activated on your account.
7. Legal and regulatory compliance: To fulfil our obligations under applicable laws and to cooperate with regulatory authorities and law enforcement where required.
8. Platform improvement: To analyse usage patterns, measure feature performance, and improve the milo4d user experience.
9. Marketing communications (where consented): To send you promotional offers, bonus alerts, and product updates where you have given explicit consent to receive such communications. You may withdraw this consent at any time.
10. Dispute resolution: To investigate and resolve disputes relating to game outcomes, payment discrepancies, or alleged breaches of our Terms & Conditions.

milo4d processes your Personal Data on the following lawful bases:

• Contractual necessity: Processing required to fulfil our obligations to you under the milo4d Terms & Conditions — including account creation, transaction processing, and customer support.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering regulations, age verification requirements, and data retention obligations.
• Legitimate interests: Processing undertaken to protect the security and integrity of the Platform, prevent fraud, and improve our services — where such interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and optional data collection where you have provided explicit, informed consent. You may withdraw consent at any time by contacting [email protected].

milo4d does not sell, rent, or trade your Personal Data to any third party for commercial purposes. We share your data only in the following limited circumstances:

• Payment processors: We share the minimum necessary payment and identity data with Malaysian payment providers (including Maybank, CIMB, Public Bank, DuitNow, Touch 'n Go eWallet, Boost, and FPX service operators) to process your transactions.
• KYC and identity verification providers: We share identity documents with third-party verification services solely for the purpose of confirming your identity and age.
• Fraud prevention and security services: We share technical data (device fingerprints, IP addresses, behavioural signals) with fraud detection providers to protect the Platform and its users.
• Game content providers: Aggregated and anonymised gameplay data may be shared with our game software providers for technical and statistical purposes. No identifiable personal information is shared.
• Legal and regulatory authorities: We disclose Personal Data to government agencies, law enforcement bodies, or courts where required by applicable law, regulatory instruction, or valid legal process.
• Corporate transactions: In the event of a merger, acquisition, or sale of all or substantially all assets of milo4d, Personal Data may be transferred to the relevant successor entity, with notice provided to affected users.

milo4d retains Personal Data for as long as is necessary to fulfil the purposes for which it was collected and to comply with our legal obligations. The following general retention periods apply:

Where retention beyond the periods above is required by law, regulation, or ongoing legal proceedings, milo4d will retain the relevant data until those requirements are satisfied.

milo4d implements a range of technical and organisational measures to protect your Personal Data against unauthorised access, loss, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our Platform.
• Encryption at rest for sensitive personal and payment data stored in our databases.
• Two-factor authentication (2FA) available for all player accounts.
• Access controls: Personal Data is accessible only to authorised milo4d personnel with a documented business need.
• Regular security audits and penetration testing conducted by independent security professionals.
• Intrusion detection systems and real-time monitoring for suspicious activity across our infrastructure.

milo4d uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyse usage patterns, and support security functions. The following types of cookies are used:

• Strictly necessary cookies: Essential for the Platform to function. These include session cookies that maintain your login state and security tokens. These cannot be disabled.
• Functional cookies: Store your preferences such as language selection and interface settings to personalise your experience.
• Analytical cookies: Help us understand how players navigate the Platform, which features are most used, and where technical issues occur. Data is aggregated and anonymised.
• Security cookies: Used for fraud detection, bot prevention, and session integrity monitoring.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may impair the functionality of the milo4d Platform. milo4d does not use third-party advertising cookies to track you across other websites.

Subject to applicable law and certain limitations, you hold the following rights in relation to your Personal Data held by milo4d:

• Right of Access: You may request a copy of the Personal Data we hold about you. We will respond within 14 business days.
• Right of Rectification: You may request correction of inaccurate or incomplete Personal Data. Most contact details can be updated directly within your account settings.
• Right of Erasure ("Right to be Forgotten"): You may request deletion of your Personal Data where it is no longer necessary for the purposes it was collected, subject to our legal retention obligations. We cannot delete data we are legally required to retain.
• Right to Restrict Processing: You may request that we limit our processing of your data in certain circumstances, for example while a rectification request is being assessed.
• Right to Data Portability: You may request a machine-readable copy of Personal Data you have directly provided to us.
• Right to Object: You may object to processing based on legitimate interests, including where that processing is used for direct marketing. We will cease such processing unless we can demonstrate compelling legitimate grounds.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of the above rights, submit a written request to [email protected] with the subject line "Data Rights Request — [Your Username]". We will acknowledge your request within 5 business days and provide a full response within 14 business days.

milo4d is strictly an adult platform. We do not knowingly collect Personal Data from individuals under the age of 21 years. Age verification is enforced at registration and as part of the KYC process. If we become aware that Personal Data has been collected from a person under 21, we will immediately close the relevant account, forfeit any associated balances in accordance with our Terms & Conditions, and delete the data from our systems, except where retention is legally required.

If you believe that a minor has registered on the milo4d Platform, please contact us immediately at [email protected] so that we may take appropriate action.

milo4d primarily processes and stores Personal Data within server infrastructure accessible in connection with our operating jurisdiction. In limited circumstances — for example, where we engage international KYC verification providers or fraud detection services — your data may be transferred to or processed in countries other than Malaysia.

Where such transfers occur, milo4d ensures that appropriate safeguards are in place to protect your Personal Data to a standard consistent with this Policy, including through contractual data processing agreements with relevant third parties.

milo4d may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or Platform services. Where changes are material, we will notify registered players via email or in-platform notification at least 7 days before the changes take effect.

The current version of this Policy is always available at https://milo4d.lat/privacy-policy. The date at the top of this document indicates when it was last updated. Your continued use of the milo4d Platform following the effective date of any update constitutes your acceptance of the revised Policy.

For any questions, concerns, or formal requests relating to this Privacy Policy or milo4d's handling of your Personal Data, please contact us through the following channels: